PRIVACY POLICY
At Puzzle Profile, we have an important responsibility and commitment to the security of our website and the protection of our customers’ and visitors’ data.
Set out below is our privacy policy. Any changes to this policy will be posted here in this statement.
What information do we collect?
At Profile Puzzle, we collect the name, telephone number, postal address, email address and age of customers for marketing campaigns. We may also collect other information about the customer experience on our website that helps to improve our service.
For what purpose is the data collected used?
Customer data allows our employees to notify you of important changes to the functionality of the site, conduct surveys and obtain information for statistical purposes. Puzzle Profile is committed to protecting customer data.
What are cookies and what are they used for?
A cookie is a small file that is sent to and stored on your computer.
When you create an account on our site, your computer will store a cookie that will allow you to be automatically identified each time you revisit our site.
Cookies are also used to enable our system to track your steps during a shopping session. If you do not accept the use of cookies, you will not be able to use this website.
Who does Puzzle Profile share customer data with?
Puzzle Profile protects all private information of our customers, however in order to work we have to share information with some partner companies such as banks, carriers, social networks, telecom operators, customer service, payment systems, etc..
The information we share is always as limited as possible.
TERMS AND CONDITIONS
Alternative dispute resolution:
In the event of a dispute, we inform you that the consumer may have recourse to the alternative dispute resolution entities for consumer disputes identified on the consumer portal, on the website www.consumidor.pt, or to the online consumer dispute resolution entities identified on the website https://webgate.ec.europa.eu/odr.
The alternative dispute resolution entities currently in existence are as follows:
CNIACC – National Centre for Information and Arbitration of Consumer Disputes.
General competence
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
Centre for Information, Measurement and Arbitration of Consumer Disputes in Algarve
Geographical area covered – contracts concluded in the District of Faro
E-mail: apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Consumer Disputes Arbitration Centre of Coimbra
Geographical area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Centre for Arbitration of Consumer Disputes
Geographical area of coverage – contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Consumer Information and Arbitration Centre of Oporto
Geographical area of coverage – contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt
Arbitration Centre for Consumer Disputes Vale do Ave / Court of Arbitration
Geographical area of coverage – contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt
CIAB – Centre for Information, Arbitration and Consumer Disputes
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
E-mail: geral@ciab.pt
Web: http://www.ciab.pt
Madeira Centre for Arbitration of Consumer Disputes
E-mail: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt
Right to free termination of contracts:
In compliance with the provisions of Articles 10 and 11 of the legal regime applicable to contracts concluded at a distance and outside the commercial establishment, the customer may exercise his right to free termination of the contract within 14 days from the day on which it acquires physical possession of the product ordered or, if the order consists of several items to be delivered on different days, from the day on which it acquires physical possession of the last of the items delivered. To exercise this right, you must send Puzzle Profile, before the end of the period indicated above, a clear statement of termination of the contract. Puzzle Profile will refund the full amount that the customer may have paid (except for the cost of return postage). An employee of Puzzle Profile Customer Service will contact the customer to confirm the right to a refund and to provide any further clarification on this matter.